# Choose where customers reach you

Every way customers start a conversation, where your team replies, and where each one is set up.

Every conversation lands in the same [inbox](/articles/work-the-inbox),
answered by the same agent, with one row per person in
[Customers](/articles/manage-customer-profiles). The **Channels** tab sets
them up.

| Channel | Customers can start a conversation | Team replies from | Set up at |
| --- | --- | --- | --- |
| Widget | Yes, from the launcher on your site | The inbox, or a mirror thread | **Channels → Widget**, with your developer. See [Install the widget](https://docs.median.sh/installation) |
| [Help center](/articles/set-up-your-public-site#support) | Yes, from the support page of your public site | The inbox, or a mirror thread | **Site** |
| [Email](/articles/set-up-email-support) | Yes, by writing to your support address | The inbox, or a mirror thread | **Channels → Email** |
| [Discord tickets](/articles/set-up-discord-support) | Yes, with the ticket panel button | The inbox, or a mirror thread | **Channels → Discord**, under **Server** |
| [Discord mirror](/articles/set-up-discord-support#mirror) | No | The mirror thread, or the inbox | **Channels → Discord**, under **Mirror** |
| [Slack mirror](/articles/mirror-conversations-into-slack) | No | The mirror thread, or the inbox | **Channels → Slack** |

A reply goes back the way the customer came in. An email conversation gets an
email, a Discord ticket gets a message in its channel, and a widget or help
center conversation gets the reply in the chat.

**Channels → Widget** opens the tab. It shows the install steps and links to
your keys on **Settings → API**. The support modal, the contact form and the
feedback panel are set up in code too. See
[Components](https://docs.median.sh/components). To build your own front end
on the REST API, see
[Build your own widget](https://docs.median.sh/api/custom-widget).

## Who can change them

Admins and owners connect, switch and disconnect integrations. Members see the
same pages read only. See [Roles and permissions](/articles/roles-and-permissions).

Notes, tool runs, tool approvals and pings in Slack and Discord work per
person, once each teammate links a chat account. See
[Reply and approve from Slack or Discord](/articles/reply-and-approve-from-slack-or-discord).

## When one breaks

Integration problems never show on Home as **Needs fixing** items. Look here
instead:

| Where | Shows |
| --- | --- |
| **Bot online** or **Bot offline** on **Channels → Discord** and **Channels → Slack** | Whether Median's bot is connected |
| A system line in the conversation | A reply that could not be emailed, or could not reach Discord |
| [Logs](/articles/search-your-logs), with **Type** set to **Email** or **Integrations** and **Status** set to **Failed** | Emails that failed to send or arrive, and Discord and Slack posts that were not delivered. Failed posts are logged at most once an hour for each kind. Admins and owners only |

The fixes are in [Fix email problems](/articles/fix-email-problems) and
[Fix Slack and Discord problems](/articles/fix-slack-and-discord-problems).