# Fix access and invitation problems

What to do when a page, a setting or an organization is out of reach, or an invitation will not work.

Search this page for the exact words you see. Messages are copied from the app.

| Symptom or message | Cause | Fix |
| --- | --- | --- |
| **Billing** or **API** is missing from **Settings** | You are a member | Ask an admin or owner. See [Roles and permissions](/articles/roles-and-permissions) |
| Only admins and owners can see logs. | You are a member | Ask an admin or owner |
| Only admins and owners can change these settings. | You are a member on General, Agent, Site or another settings page | Ask an admin or owner to make the change |
| A message starting "Only admins and owners can", such as "Only admins and owners can manage the knowledge base." | A member tried an admin action, often from the API, the CLI, MCP or the assistant | Ask an admin or owner |
| You cannot manage admins. or You cannot manage owners. | An admin tried to change or remove another admin, or an owner | Ask an owner |
| You cannot change your own role. Ask another owner. | You asked the assistant, the API, the CLI or MCP to change or remove your own membership | Ask another owner, or leave on **Settings → General** |
| Assign another owner before leaving this organization. | You are the last owner | Make someone else an owner on **Settings → Members**, then leave |
| This invitation is no longer valid | The invitation was used, revoked, is older than 14 days, or its organization was deleted | Ask for a new one |
| This invitation is for jane@acme.com | You are signed in with another address | Sign out, then sign in with the invited address |
| You can be in 50 organizations at once. Leave one to make room. | You belong to 50 organizations | Leave one on its **Settings → General** |
| Email did not send, followed by a reason | The invitation email failed. The invitation still works | Press **Copy link** and send the link yourself |
| You cannot find an organization | It is under another account, or you have not accepted its invitation | Check the organization switcher and the account you signed in with |

More in [Manage workspace settings](/articles/manage-workspace-settings).