# Fix billing and limit problems

Credits ran out, a payment failed, a plan change will not go through, or the API says to slow down.

| Symptom or message | Cause | Fix |
| --- | --- | --- |
| No credits left. Paid work is paused until you add more. | The balance is $0 | Press **Add credits** on **Settings → Billing** |
| Your organization is out of credits. Add more in Settings, Billing. | Paid work was refused for lack of credits | Add credits |
| This needs the Standard or Pro plan. | Paid work was refused on Explore | Upgrade. See [Plans](/articles/manage-your-plan-and-credits#plans) |
| This feature requires an eligible paid plan. | The feature is not in your plan | Upgrade, or add the add-on |
| Available on Standard and Pro. | You are on Explore | Admins and owners press **View plans**. Members ask an admin or owner |
| **Your last payment failed** | The card was declined | Press **Update payment** |
| The payment did not go through. Update your payment method in the billing portal and try again. | The card was declined during a change | Update the card with **Manage**, then try again |
| **Purchases are paused right now** | Median has paused purchases | Try again later. Cancelling and payment changes still work |
| This change was already sent. If your plan has not changed in a minute, start again. | The same change was confirmed twice | Wait a minute, then reload **Settings → Billing** |
| We could not complete this billing request. Please try again. | The billing provider failed | Try again |
| Median manages your plan, so it can't be changed here. | Median granted the plan | [Contact Median support](/articles/contact-median-support) |
| This quote expired. Close and try again. or This quote expired. Go back and try again. | The plan change or credit purchase review is more than 10 minutes old | Start again |
| Enter a whole dollar amount from $5 to $10,000. | The credit amount is out of range, or has cents | Enter a whole amount in that range |
| Pro is required to hide Median branding. | Turning off **Show Median branding** below Pro | Move to Pro |
| The highest API tier requires Pro. | Picking the top API add-on below Pro | Move to Pro, or pick a lower tier |
| This option is already included with Pro. | Buying an add-on Pro already includes | Nothing to buy |
| Billing setup is being completed. Please try again later. | Billing is temporarily unavailable | Try again later |
| Your organization's API allowance is temporarily full. Please retry shortly. | Your scripts or tools hit the plan's API limit | Wait a moment, or raise the limit with an add-on. See [Rate limits](https://docs.median.sh/api/errors-and-limits#rate-limits) |
| API access is temporarily limited to protect shared capacity. Please retry shortly. | A temporary capacity restriction | Wait a moment and retry |
| API access is temporarily limited because unusual automated traffic was detected. Contact support for review. | A fair use restriction | [Contact Median support](/articles/contact-median-support) |
| Too many requests. Wait a moment and try again. | A separate limit, such as tool syncs or invitation emails | Wait and retry |

More in [Manage your plan and credits](/articles/manage-your-plan-and-credits).