# Welcome to Median

What Median does, how a conversation moves through it, and where to start.

Median is an AI support agent for your product, with an inbox for whatever it
cannot finish. This help center covers using Median day to day. Building it
into your product is covered in the [developer docs](https://docs.median.sh).

## How it works

| Step | What happens | Read more |
| --- | --- | --- |
| Customers write in | From the widget on your site, your help center, email or your Discord server | [Choose where customers reach you](/articles/choose-where-customers-reach-you) |
| The agent answers | It searches your knowledge, calls the tools your developer gave it, and replies in the thread | [Build your knowledge base](/articles/build-your-knowledge-base), [Set up your agent](/articles/set-up-your-agent) |
| Your team takes over | A thread the agent cannot finish moves to **Needs a person**. High risk tool calls wait for a teammate's approval | [Work the inbox](/articles/work-the-inbox) |
| Signal collects the rest | Bugs and suggestions from conversations, the feedback panel and your community land in Signal. Send them on to Linear or GitHub | [Triage bugs and suggestions](/articles/triage-bugs-and-suggestions) |

## Where to start

| You want to | Start here |
| --- | --- |
| Set Median up for your team | [Set up your workspace](/articles/set-up-your-workspace) |
| Learn your way around | [Find your way around the dashboard](/articles/find-your-way-around-the-dashboard) |
| Add the widget or tools to your product | [Quickstart](https://docs.median.sh/quickstart) in the developer docs |
| Fix something that is not working | [Troubleshooting](/collections/troubleshooting) |
| Talk to the Median team | [Contact Median support](/articles/contact-median-support) |

## For AI agents

This help center reads well to AI assistants.

| Resource | Where |
| --- | --- |
| Markdown copy of any article | Add `.md` to its address |
| Every article, listed | `https://median.help/llms.txt` |
| Every article in one file | `https://median.help/llms-full.txt` |
| Search and read from an agent | The MCP server at `https://median.help/mcp` |