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Take support by email and in Discord, and work the inbox from Slack and Discord.
5 articles
Choose where customers reach you
Every way customers start a conversation, where your team replies, and where each one is set up.
Set up email support
Give customers an address to write to, or forward the support address you already have. Replies go back by email.
Set up Discord support
Let customers open private support tickets in your Discord server, and mirror every conversation into a channel your team replies from.
Mirror conversations into Slack
Mirror every conversation into a Slack channel and reply to customers from the thread.
Reply and approve from Slack or Discord
Link your chat account, then resolve, snooze and take over conversations, leave notes, run tools, approve tool calls and get pinged about waiting work without…
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