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Answer customers, pass threads between your team and the agent, and approve its tool calls.

4 articles

Work the inboxFind the conversations waiting on you, answer them, and pass threads between your team and the agent.
Use the assistant on a conversationHave the assistant read the conversation you have open, draft the reply, file the bug and run your tools, without saying which thread you mean.
Approve tool calls and run toolsDecide the agent's parked tool calls, and run your own tools from a thread.
Manage customer profilesThe customer directory, what a profile holds and where it comes from, and writing to a customer first.

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