Roles and permissions
What members, admins and owners can do, who can change whose role, and what members see on admin pages.
Updated Oct 14, 20263 minute read
Every member of an organization has one role: Member, Admin or Owner. Change roles on Settings → Members. See Manage workspace settings.
What each role can do
| Action | Member | Admin | Owner |
|---|---|---|---|
| See Home, Insights and the explorer | Yes | Yes | Yes |
| Read and reply in the inbox, add notes, change status, snooze, archive | Yes | Yes | Yes |
| Delete conversations and run Auto-resolve | Yes | Yes | Yes |
| Approve or deny the agent's tool calls, and run tools on a conversation | Yes | Yes | Yes |
| Reach out to customers, edit and delete customers, remove learned facts | Yes | Yes | Yes |
| File, edit, triage, merge and delete signals, and confirm fixes | Yes | Yes | Yes |
| Read the knowledge library | Yes | Yes | Yes |
| Use the assistant, and link a Slack or Discord account to it | Yes | Yes | Yes |
| See who is in the organization, and leave it | Yes | Yes | Yes |
| View Logs, and the Activity log dataset in the explorer | No | Yes | Yes |
| Manage the plan, credits, add-ons and payment method | No | Yes | Yes |
| Edit the agent's profile, behavior, tools and suggested tools | No | Yes | Yes |
| Add, edit and delete knowledge, connect sources, review suggestions | No | Yes | Yes |
| Change the feedback board's settings | No | Yes | Yes |
| Connect Linear or GitHub issues on Signal → Integrations | No | Yes | Yes |
| Turn on email, and connect Discord and Slack | No | Yes | Yes |
| Rename the organization, change its slug and picture, change Site | No | Yes | Yes |
| Invite people, change roles, remove people | No | Yes | Yes |
| Create and revoke Median keys, manage webhooks and MCP connections | No | Yes | Yes |
| Delete the organization | No | No | Yes |
The assistant acts with the role of the person talking to it. A member who asks it to rename the organization gets the same refusal the page would give.
Who can change whose role
| Rule | Error |
|---|---|
| You cannot give a role above your own. Only an owner can make someone an owner | Only an owner can make somebody owner. |
| You can change or remove only people who rank below you. Owners can change or remove anyone, including other owners. So an admin can make a member an admin, but cannot touch another admin | You cannot manage admins. |
| You cannot change your own role | You cannot change your own role. Ask another owner, or leave from settings. |
| The last owner cannot leave | Assign another owner before leaving this organization. |
A role change applies to the person's next action. Nobody has to sign out.
What members see on admin pages
Some pages are hidden from members. Others stay visible and read only.
| Page | A member sees |
|---|---|
| Logs | The row stays in the sidebar. The page says Only admins and owners can see logs. |
| Agent | Profile, Behavior and Tools, locked, with Only admins and owners can change these settings. Suggested tools are hidden |
| Knowledge | The library and documents, read only. The add buttons and Review are hidden. Sources says Only admins and owners can manage sources. A new document says Admin access required. API reference says Only admins and owners can change these. |
| Signal → Integrations | Hidden |
| Site | Read only. Overview says Only admins and owners can change these settings., Customize says Only admins and owners can change how the site looks., and Sign-in says Only admins and owners can change how visitors sign in. |
| Signal → Board settings | Read only, with Only admins and owners can change these. |
| Channels | Each channel's status, without its controls |
| Settings → General | Locked name, slug and picture. Delete this organization shows for owners only |
| Settings → Billing | Hidden |
| Settings → Members | The member list. Invitations and the controls on each row are hidden |
| Settings → API | Hidden |
The command palette leaves out the hidden pages too.
Access messages and what to do about them are in Fix access and invitation problems.