Fix access and invitation problems

What to do when a page, a setting or an organization is out of reach, or an invitation will not work.

Updated Oct 14, 20262 minute read

Search this page for the exact words you see. Messages are copied from the app.

Symptom or message	Cause	Fix
Billing or API is missing from Settings	You are a member	Ask an admin or owner. See Roles and permissions
Only admins and owners can see logs.	You are a member	Ask an admin or owner
Only admins and owners can change these settings.	You are a member on General, Agent, Site or another settings page	Ask an admin or owner to make the change
A message starting "Only admins and owners can", such as "Only admins and owners can manage the knowledge base."	A member tried an admin action, often from the API, the CLI, MCP or the assistant	Ask an admin or owner
You cannot manage admins. or You cannot manage owners.	An admin tried to change or remove another admin, or an owner	Ask an owner
You cannot change your own role. Ask another owner.	You asked the assistant, the API, the CLI or MCP to change or remove your own membership	Ask another owner, or leave on Settings → General
Assign another owner before leaving this organization.	You are the last owner	Make someone else an owner on Settings → Members, then leave
This invitation is no longer valid	The invitation was used, revoked, is older than 14 days, or its organization was deleted	Ask for a new one
This invitation is for jane@acme.com	You are signed in with another address	Sign out, then sign in with the invited address
You can be in 50 organizations at once. Leave one to make room.	You belong to 50 organizations	Leave one on its Settings → General
Email did not send, followed by a reason	The invitation email failed. The invitation still works	Press Copy link and send the link yourself
You cannot find an organization	It is under another account, or you have not accepted its invitation	Check the organization switcher and the account you signed in with

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Symptom or message

Cause

Fix

Billing or API is missing from Settings

You are a member

Ask an admin or owner. See Roles and permissions

Only admins and owners can see logs.

You are a member

Ask an admin or owner

Only admins and owners can change these settings.

You are a member on General, Agent, Site or another settings page

Ask an admin or owner to make the change

A message starting "Only admins and owners can", such as "Only admins and owners can manage the knowledge base."

A member tried an admin action, often from the API, the CLI, MCP or the assistant

Ask an admin or owner

You cannot manage admins. or You cannot manage owners.

An admin tried to change or remove another admin, or an owner

Ask an owner

You cannot change your own role. Ask another owner.

You asked the assistant, the API, the CLI or MCP to change or remove your own membership

Ask another owner, or leave on Settings → General

Assign another owner before leaving this organization.

You are the last owner

Make someone else an owner on Settings → Members, then leave

This invitation is no longer valid

The invitation was used, revoked, is older than 14 days, or its organization was deleted

Ask for a new one

This invitation is for jane@acme.com

You are signed in with another address

Sign out, then sign in with the invited address

You can be in 50 organizations at once. Leave one to make room.

You belong to 50 organizations

Leave one on its Settings → General

Email did not send, followed by a reason

The invitation email failed. The invitation still works

Press Copy link and send the link yourself

You cannot find an organization

It is under another account, or you have not accepted its invitation

Check the organization switcher and the account you signed in with