- Fix widget problemsThe support widget is missing, unstyled or asks visitors to sign in, or a console message names it.
- Fix inbox problemsThe agent stopped answering, a run failed, or a conversation went missing.
- Fix knowledge problemsA document will not index, a source will not sync, or the agent answers from the wrong words.
- Fix tool problemsA tool endpoint will not sync, or a tool call waits or fails.
- Fix email problemsMail to your support address never arrives, a reply will not send, or a sender looks wrong.
- Fix Slack and Discord problemsA connection fails, the bot is offline, or a chat command answers with a link instead of acting.
- Fix issue tracker problemsLinear or GitHub will not connect, or will not open an issue for a signal.
- Fix public site problemsA custom domain will not connect or go live, or visitors cannot sign in to your site.
- Fix billing and limit problemsCredits ran out, a payment failed, a plan change will not go through, or the API says to slow down.
- Fix access and invitation problemsWhat to do when a page, a setting or an organization is out of reach, or an invitation will not work.
- Contact Median supportReach the Median team from the dashboard, and what to include so the problem is fixed on the first reply.