Contact Median support
Reach the Median team from the dashboard, and what to include so the problem is fixed on the first reply.
Updated Oct 14, 20261 minute read
Open Help, the question mark in the top bar, and press Contact support. Median's support agent answers first. It can look into your organization and fix common problems itself, and it asks before it changes anything. A person from the Median team picks up whatever it cannot finish.
| The support agent can | Detail |
|---|---|
| Check your organization | Widget and channel status, failing documents, sources, tool endpoints and webhooks |
| Read your logs | To find the run or the delivery that failed |
| Fix knowledge | Retry a failed document, refresh a source, and test what a search finds |
| Check tools | Sync an endpoint, and test a low risk tool |
| Fix a conversation | Resolve, reopen, restore, wake or resume it |
| Handle your data | Request an export or a deletion of your data |
| Report a bug in Median | With the browser errors from your session attached |
Share feedback, beside Contact support in the same menu, sends an idea or a bug report to the Median team without starting a chat.
What to include
| Include | Where to find it |
|---|---|
| The organization | The organization switcher |
The thread ID, such as W-12 | The conversation queue and the thread header |
| The exact message | The screen, or the browser console |
| When it happened | Date, time and time zone |
| The log entry | Logs, open the entry, copy Entry ID |
| What you already tried |
Never paste a median_key_ value into a chat. If one leaks, revoke it on
Settings → API and create another.