Dashboard
Guides to operating the support workspace and managing its settings.
26 articles
- AgentThe agent's profile, what it does on its own, and the tools it can call in your product.
- AnalyticsNine support and cost numbers over one date range, and the explorer for any other question.
- Approvals and tool runsDecide the agent's parked tool calls, and run your own tools from a thread.
- AssistantThe team's AI over the whole app. Ask it about your data, have it make changes, and use it from Slack and Discord.
- BillingPlans, credits, add-ons, payment and invoices, and what stops when credits run out.
- Command paletteOne box to open any page, find a conversation, customer, document or signal, run an action, or ask the assistant.
- CustomersThe customer directory, what a profile holds and where it comes from, and writing to a customer first.
- InboxWork the queue, answer threads, and pass conversations between you and the agent.
- DashboardThe home page, the sidebar, getting around the app, and what each role can do.
- LogsFind what the agent, the tools, the knowledge base and your team did, and what each run cost.
- SettingsThe organization's name and slug, its members and invitations, and the keys, webhooks and MCP connections it runs on.
- SignalTriage the bugs and suggestions customers report, and tell them when the work ships.
- TroubleshootingMatch an error message or symptom to its cause and fix, area by area.
Knowledge
- Published linksHow a knowledge document gets a public address the agent may link, and how to set one yourself.
- Connected sourcesImport Notion pages, GitHub repositories, docs sites and websites, and keep them current.
- KnowledgeThe library the agent answers from, with folders, documents, uploads and suggested knowledge.
Integrations
- DiscordLet customers open private support tickets in your Discord server, and mirror every conversation into a channel your team replies from.
- EmailGive customers an address to write to, or forward the support address you already have. Replies go back by email.
- IntegrationsEvery way into the inbox besides the widget, and where each one is set up.
- Issue trackersSend signals to Linear or GitHub issues, keep their statuses in sync, and match commits to open signals.
- SlackMirror every conversation into a Slack channel and reply to customers from the thread.
- Work from Slack and DiscordLink your chat account, then resolve, snooze and take over conversations, leave notes, run tools, approve tool calls and get pinged about waiting work without…
Site
- Custom domainServe your public site from your own address, like help.example.com.
- Site sign-inHow visitors sign in on your public site, with a Median account, your own app, or an OpenID Connect provider.
- Site themesStyle your public site with CSS variables and stable part names.
- SiteA public help center, support chat and feedback board at your median.website address or your own domain.